Troubleshooting

How to generate debug log
If you face an issue in running Skedler, the support team will request you to run Skedler in debug mode and upload the log files.  Here is how you can r...
Thu, 19 Oct, 2017 at 12:16 AM
Error: EACCES, open while starting Skedler
When you start skedler and if you see the following error: Error: EACCES, open '../skedler/log/skedler.log'     at Error (native)  ...
Mon, 4 Jul, 2016 at 11:26 AM
spawn EACCES error while starting Skedler
When you start skedler and if you see the following error in console or in skedler log (skedler.log): Error: spawn EACCES    ...
Mon, 4 Jul, 2016 at 11:26 AM
Skedler PDF report doesnot show timestamp on x-axis for line, area, bar and heatmap charts
If your Kibana dashboard has the following charts Area, Line, Bar (horizontal/vertical) and Heat Map and if the x-axis buckets of the chart have Date histog...
Thu, 22 Jun, 2017 at 12:25 PM
YAMLException: bad indentation
When you start Skedler and if you see the following error: ../skedler/node_modules/js-yaml/lib/js-yaml/loader.js:166   throw generateError(state, me...
Wed, 3 Aug, 2016 at 2:15 AM
Error: /usr/lib64/libstdc++.so.6: version `GLIBCXX_<version>' not found
If you get the following error, Please specify LD_LIBRARY_PATH as follows on starting skedler usage : sudo LD_LIBRARY_PATH=<path&g...
Wed, 15 Jun, 2016 at 9:02 AM
Error: libjvm.so: cannot open shared object file: No such file or directory
If you get the following error, Please specify LD_LIBRARY_PATH as follows on starting skedler usage : sudo LD_LIBRARY_PATH=<path> bin/skedler ...
Tue, 2 May, 2017 at 2:47 AM
While starting skedler - "Invalid product file"
 On starting skedler if you encounter this error : bin/skedler debug' LD_LIBRARY_PATH configured LD_LIBRARY_PATH = /usr/li...
Mon, 29 Aug, 2016 at 10:45 AM
Hostname configuration error
If you get the following error in Skedler console or in skedler.log, [xx:xx:xx] [ INFO][skedler] - *****Checking hostname config***** [xx:xx:xx] ...
Wed, 26 Jul, 2017 at 6:22 AM
Skedler configuration details we need to support you
In order for us to help you resolve Skedler configuration issues in your environment, we need the following information: Skedler debug log files. H...
Fri, 2 Jun, 2017 at 5:46 AM