How to resolve errors with SMTP Mail service

Modified on Mon, 13 Jun, 2016 at 11:47 PM

Run skedler in debug mode
Open a scheduled report and try Mail now
Open the log file at log/skedler.log
Below are the list of possible errors

SSL ERROR

[2016-02-29 17:37:22.207] [ERROR] skedler - SettingsHelper - Error in mail transport { [Error: 139738712528704:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:../deps/openssl/openssl/ssl/s23_clnt.c:794:
] stage: 'init' }
Error: 139738712528704:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:../deps/openssl/openssl/ssl/s23_clnt.c:794:
at Error (native)

To Resolve

Secure connection should be enabled based on the port.
For SMTP port 25 DO NOT set secureConnection to true.

DNS not resolved

[2016-02-29 17:38:09.080] [ERROR] skedler - SettingsHelper - Error in mail transport { [Error: getaddrinfo ENOTFOUND pro.turbo-smtp.c pro.turbo-smtp.c:25]
code: 'ENOTFOUND',
errno: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'pro.turbo-smtp.c',
host: 'pro.turbo-smtp.c',
port: '25',
stage: 'init' }

To Resolve

Check whether outgoing server address is specified correctly in email configuration page

Authentication Error

[2016-02-29 17:51:17.504] [ERROR] skedler - SettingsHelper - Error in mail transport { [AuthError: Invalid login - 535 authorization failed (#5.7.0)]
name: 'AuthError',
data: '535 authorization failed (#5.7.0)',
stage: 'auth' }

To Resolve

If a SMTP client authenticates but the username or password is incorrect, or the account is disabled, Mail server sends this error message to the client. Check whether the credentials are configured correctly in email configuration page

Invalid greeting from server

{ [Error: Greeting never received] code: 'ETIMEDOUT', errno: 'ETIMEDOUT' }

To resolve

Means that the server is down or the mails are waiting in queue.