If you face an issue in running Skedler, the support team will request you to run Skedler in debug mode and upload the log files.  

Note: To generate debug log files for Skedler Reports v4.9.0 and above, use the following method

Here is how you can enable Skedler Reports in debug mode and collect the log files. Navigate to Skedler Reports Configuration Page-> Advanced Settings then edit other settings. Now turn on the Debug mode by clicking the button.

Select the radio button for the time period whether you need the debug mode log files in days or hours and then enter the value. Once you enter the value click Save icon. Once it is saved the time frame is calculated. Now manually click the download icon to download the debug log file.