Skedler Reports license deactivation issue might occur due to one of the following reasons,

  1. Skedler Reports license activation might be lost in the Docker or VM environment when the instance is unfortunately killed or crashed. 

  2. Deactivation might also occur due to unexpected restart or shutdown of the server

  3. Activating the same license key in one or more servers at the same time.

The Skedler Reports license key should be persisted. Follow the steps given below to persist your Skedler Reports license key in the Docker / VM  environment. 

  • In the Skedler configuration file reporting.yml in $skedler_home/config directory, 

  • Uncomment the following variables and specify the required values.

  • license_key - A valid Skedler Reports license key.

  • license_email_id - A valid Email id that you had used in your initial activation of the Skedler Reports license key.

Note: If you have two or more Skedler Reports license keys, make sure the license key in the reporting.yml is the same as the license key activated in the Skedler Reports UI.